Directions on adding Sales Syntax to monitoring users on MOODLE:
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http://moodle.org/mod/forum/discuss.php?d=21264


open file : block_moodle_LiveHelp.php 
which is found in the readme files.
LOOK FOR LINE:
$livehelpurl = "http://www.lezionionline.net/livehelp/livehelp_js.php?relative=Y&amp;department=1&amp;pingtimes=60";
CHANGE line to be:
$livehelpurl = "[PATH TO YOUR LIVE HELP]/livehelp_js.php?relative=Y&amp;department=1&amp;&amp;pingtimes=30&amp;";

Note replace "[PATH TO YOUR LIVE HELP]/livehelp_js.php" with the path to Your 
live help installation. 

