Directions on adding Sales Syntax to monitoring users on PHPBB2:
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Open file: includes/page_tail.php :
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LOOK FOR LINE:
$admin_link = ( $userdata['user_level'] == ADMIN ) ? '<a href="admin/index.' . $phpEx . '?sid=' . $userdata['session_id'] . '">' . $lang['Admin_panel'] . '</a><br /><br />' : '';
ADD DIRECTLY UNDER IT: 
$username = ($userdata['session_logged_in']) ? $userdata['username'] : '';

LOOK FOR LINE: 
$template->assign_vars(array(
ADD DIRECTLY UNDER IT:  
'USERNAME' => $userdata['username'],

Open file: templates/subSilver.overall_footer.tpl
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ADD at the very top of the page:
<script type="text/javascript" src="[PATH TO YOUR LIVE HELP]/livehelp_js.php?relative=Y&amp;department=1&amp;what=hidden&amp;pingtimes=30&amp;username={USERNAME}"></script>

Note replace "[PATH TO YOUR LIVE HELP]/livehelp_js.php" with the path to Your 
live help installation. 
If you want the live help icon visible then change the code to be:
<script type="text/javascript" src="[PATH TO YOUR LIVE HELP]/livehelp_js.php?relative=Y&amp;department=1&amp;pingtimes=30&amp;username={USERNAME}"></script>


For example:
<script type="text/javascript" src="/livehelp/livehelp_js.php?relative=Y&amp;department=1&amp;pingtimes=30&amp;username={USERNAME}"></script>
